Frequently Asked Questions

Got a question?
If the cancelation is before 30 days of your stay- 0 percent of penalty, 15 days- 50 percent of penalty, 7 days- 75 percent of penalty and not showing 100 percent of penalty.
The check-in is 3PM
The check-out is 11AM
Yes the apartment counts with parking for the big apartments and for the small ones with a requirement.
The reception is open from 10AM to 7PM, in case you need anything contact us via phone call or messages.
No, but we can get you discounts in some of the best restaurants in Tulum and if you want us to make you a reservation in a restaurant you would like just call us.
No, we do not accept pets in our apartments
All our unities count with an already determined price in which child are already implemented, is the guest decision to bring or not their childs.
In the properties and apartments slide, the guest can access to all our terms and conditions.
Immediately contact us via e-mail or phone call.
Please contact us for us to be aware.
In the moment of the reservation.
In every reservation there will be a price per night including all fees and taxes.
If the guest doesn’t receive a confirmation, the booking failed. Please contact us to fix it for you.
The credit card need to be the same of the guarantee to complete the booking.Can I keep my room after the standard check out time?
With time for us to arrange it and if we don’t count with another booking on the same day it will be a pleasure.
Smoking is allowed only in the outside of the apartment, closing windows and doors to prevent smoke coming inside. The property charges 1500$ in case of smoking inside.
With time for us to arrange it and if we don’t count with another booking on the day before it will be a pleasure.In which currency do I need to do my payment?In which currency do I need to do my payment?In which currency do I need to do my payment?
American Dollars.
If the apartment counts with availability it is possible and if not we can look at the other apartments availability to confirm the guests booking.

Booking Online

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Renting Out

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Cancellation/Refund

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Quality

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